Integrated Public Grievance Redressal Portal: How Government Departments Can Unify Citizen Complaints Across Channels
Integrated Public Grievance Redressal Portal: How Government Departments Can Unify Citizen Complaints Across Channels Citizens may report public-service issues through websites, mobile applications, email, assisted service centers, and other communication channels. When these complaints are managed separately, government departments can face duplicated records, unclear ownership, delayed responses, and limited visibility into the overall grievance workload.
